Home » Contra Costa County Fire to Launch New Nurse Navigation Program

Contra Costa County Fire to Launch New Nurse Navigation Program

Press Release

by CC News
Nurse Navigation Program

CONCORD, CA – Beginning June 10, 2025, residents and visitors who call 911 within the Contra Costa County Fire Protection District, Crockett-Carquinez Fire Department, Rodeo-Hercules Fire Protection District, and El Cerrito-Kensington Fire Department’s service areas may receive expanded medical services through a new program, Nurse Navigation.

The Nurse Navigation program is an innovative healthcare solution, with proven success in communities nationwide, provided through a partnership with Global Medical Response (GMR). The program offers expanded medical options by connecting 911 callers with the most appropriate level of medical care at the right time and location.

This new program will integrate seamlessly into Contra Costa Fire’s existing 911 dispatching services. If a condition is deemed to not require emergency care or transport, callers will be transferred to a Nurse Navigator to determine an appropriate path for treatment and assist in coordinating access to care. This program helps residents receive the right level of care for their needs, which may include a referral to an appropriate community care resource.

The Nurse Navigator service does not require the caller to have medical insurance, and there is no cost when the program is utilized. Ambulances and Fire District personnelwill still be dispatched when calls are received for urgent, life-threatening, or potentially life-threatening emergencies.

“By connecting callers with the right resources, it helps reduce pressure on emergency departments and allows our ambulances and first responders to focus on the most urgent cases. This program is an important step in providing exceptional care to the residents and visitors of Contra Costa County while ensuring our emergency services remain responsive and effective,” Xon Burris, Jr., Assistant Fire Chief EMS Division.


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