CONCORD, CA – Beginning June 10, 2025, residents and visitors who call 911 within the Contra Costa County Fire Protection District, Crockett-Carquinez Fire Department, Rodeo-Hercules Fire Protection District, and El Cerrito-Kensington Fire Department’s service areas may receive expanded medical services through a new program, Nurse Navigation.
The Nurse Navigation program is an innovative healthcare solution, with proven success in communities nationwide, provided through a partnership with Global Medical Response (GMR). The program offers expanded medical options by connecting 911 callers with the most appropriate level of medical care at the right time and location.
This new program will integrate seamlessly into Contra Costa Fire’s existing 911 dispatching services. If a condition is deemed to not require emergency care or transport, callers will be transferred to a Nurse Navigator to determine an appropriate path for treatment and assist in coordinating access to care. This program helps residents receive the right level of care for their needs, which may include a referral to an appropriate community care resource.
The Nurse Navigator service does not require the caller to have medical insurance, and there is no cost when the program is utilized. Ambulances and Fire District personnelwill still be dispatched when calls are received for urgent, life-threatening, or potentially life-threatening emergencies.
“By connecting callers with the right resources, it helps reduce pressure on emergency departments and allows our ambulances and first responders to focus on the most urgent cases. This program is an important step in providing exceptional care to the residents and visitors of Contra Costa County while ensuring our emergency services remain responsive and effective,” Xon Burris, Jr., Assistant Fire Chief EMS Division.
Recent Contra Costa County Fire Headlines:
June 7 – Brentwood: Firefighters Say “Yes” to Station 94
- June 6 – Burgis: Downtown Station Needed for Growing Brentwood and East County
- June 4 – Editorial: Better in Brentwood… Except Fire Service
- May 30 – Burgis: Fire Station 94 is Crucial for Residents’ Safety
- May 24 – CONFIRE: Incident Strains Resources, Downtown Brentwood Fire Station Tidbits
- May 23 – Burgis: I Trust Contra Costa Fire and So Can You: They know What They Are Doing and Care About Our Community
- May 19 – Contra Costa Fire Foundation Hosts Girls Empowerment Camp
- May 15 – Burgis: Brentwood Planning Commission’s Reckless Decision Jeopardizes Community Fire Safety
- May 7 – Brentwood Planning Commission Denies Downtown Fire Station
- March 19 – Brentwood Planning Commission Punts Decision on Downtown Fire Station
- Feb 2025 – Burgis: Op-Ed: Downtown Brentwood Fire Station Will Return Life-Saving Services, Upgrades Veterans Hall
- Feb 2025 – Supervisors Get Update on East County Service Center, Youth Centers
- Oct 2024 – Letter: Veterans Issue Statement on Brentwood Veterans Memorial Building
- Jan 2024 – Brentwood Gets Update on Two Future Contra Costa Fire Stations
- Oct 2023 – Burgis: New Fire Stations Will Make Brentwood Safer (fire safety)
